Manager of Customer Success Interview Process

Ross Reitman

Hi Community!

I am about to start hiring my first Manager of CS to manage the CSM team here. I am opening a few other functions and am growing the CSM team so I will need someone to manage them directly to ensure they have the proper support and have someone to focus on their KPIs, growth and to keep improving processes as we are a new and fast growing team.

Do you have any traits and interview questions/processes that you love?

Thanks,

Ross