Consultant to Advise on Restructuring Existing CS Organization
Bill Pierznik
Member Posts: 2 Navigator

I am looking for any recommendations for consultants who can advise on best practices for CS org structure, roles and responsibilities and combing a high touch + tech touch model. I am looking to possibly restructure some or all of our CS organization to achieve better scale yet maintain personalization for larger clients.
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Comments
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Hi Bill -- Strongly suggest you reach out to the team at Growth Molecules. They're a team of former VP of CS professionals that have sat in that chair a few times over 20 years or so and this is exactly what they do. @Emilia D'Anzica heads the organization -- emilia-AT-growthmolecules.com or David Lahey david-AT-growthmolecules.com and I know they'd provide value with just an intro conversation.
/Steve0 -
Thank you for thinking of us, Steve! @Bill Pierznik, happy to connect and learn more about how we can help.
Best,Emilia
www.growthmolecules.com
415-279-78360 -
Bill,
I am more than happy to informally discuss with you. In fact, it would be fun for me - and we'd both benefit from the connection, at a minimum.
After that, if I am unable to directly assist you, I will guide you to a number of next steps and resources.
My best to you and yours,
Jeff
[email protected]0 -
Thanks, Steve!0
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I'd be happy to help out on an informal basis as well, Bill. Just shoot me an email with the das/times that work best for you and we can set up a Zoom meeting ([email protected]).0
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Hi Bill,
Another fantastic recommendation is Andreas Knoefel. He's also a GGR member and can be contacted via this community.0 -
I second, @Andreas Knoefel, as well, @Bill Pierznik0
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Thanks to both of you for your endorsement, @Shari Srebnick and @Jeff Heckler.0
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