Consultant to Advise on Restructuring Existing CS Organization

Bill Pierznik

I am looking for any recommendations for consultants who can advise on best practices for CS org structure, roles and responsibilities and combing a high touch + tech touch model.  I am looking to possibly restructure some or all of our CS organization to achieve better scale yet maintain personalization for larger clients.

Steve Bernstein

Hi Bill -- Strongly suggest you reach out to the team at Growth Molecules. They're a team of former VP of CS professionals that have sat in that chair a few times over 20 years or so and this is exactly what they do.  @Emilia D'Anzica heads the organization -- emilia-AT-growthmolecules.com or David Lahey david-AT-growthmolecules.com and I know they'd provide value with just an intro conversation.

/Steve

Emilia D'Anzica

Thank you for thinking of us, Steve! @Bill Pierznik, happy to connect and learn more about how we can help.

Best,

Emilia
www.growthmolecules.com
415-279-7836

Jeff Heckler

Bill,

I am more than happy to informally discuss with you.  In fact, it would be fun for me - and we'd both benefit from the connection, at a minimum.

After that, if I am unable to directly assist you, I will guide you to a number of next steps and resources.

My best to you and yours,
Jeff

jheckler@marketsource.com

Bill Pierznik

Thanks, Steve!

Mark Flanagan

I'd be happy to help out on an informal basis as well, Bill. Just shoot me an email with the das/times that work best for you and we can set up a Zoom meeting (Mark@twinpeaksresearchllc.com).

Shari Srebnick

Hi Bill,

Another fantastic recommendation is Andreas Knoefel.  He's also a GGR member and can be contacted via this community.

Jeff Heckler

I second, @Andreas Knoefel, as well, @Bill Pierznik

Andreas Knoefel

Thanks to both of you for your endorsement, @Shari Srebnick and @Jeff Heckler.