Consultant to Advise on Restructuring Existing CS Organization

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Bill Pierznik
Bill Pierznik Member Posts: 2 Navigator
edited August 2023 in CS Org Conversations
I am looking for any recommendations for consultants who can advise on best practices for CS org structure, roles and responsibilities and combing a high touch + tech touch model.  I am looking to possibly restructure some or all of our CS organization to achieve better scale yet maintain personalization for larger clients.
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  • Steve Bernstein
    Steve Bernstein Member Posts: 133 Expert
    Name Dropper Photogenic First Anniversary First Comment
    edited August 2021
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    Hi Bill -- Strongly suggest you reach out to the team at Growth Molecules. They're a team of former VP of CS professionals that have sat in that chair a few times over 20 years or so and this is exactly what they do.  @Emilia D'Anzica heads the organization -- emilia-AT-growthmolecules.com or David Lahey david-AT-growthmolecules.com and I know they'd provide value with just an intro conversation.

    /Steve
  • Emilia D'Anzica
    Emilia D'Anzica Member Posts: 2 Navigator
    Office Hours Host 2022 GGR Blogger 2023
    edited August 2021
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    Thank you for thinking of us, Steve! @Bill Pierznik, happy to connect and learn more about how we can help.

    Best,

    Emilia
    www.growthmolecules.com
    415-279-7836

  • Jeff Heckler
    Jeff Heckler Member, CS Leader Posts: 80 Expert
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    edited August 2021
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    Bill,

    I am more than happy to informally discuss with you.  In fact, it would be fun for me - and we'd both benefit from the connection, at a minimum.

    After that, if I am unable to directly assist you, I will guide you to a number of next steps and resources.

    My best to you and yours,
    Jeff

    jheckler@marketsource.com
  • Bill Pierznik
    Bill Pierznik Member Posts: 2 Navigator
    edited August 2021
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    Thanks, Steve!
  • Mark Flanagan
    Mark Flanagan Member Posts: 26 Expert
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    edited August 2021
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    I'd be happy to help out on an informal basis as well, Bill. Just shoot me an email with the das/times that work best for you and we can set up a Zoom meeting (Mark@twinpeaksresearchllc.com).
  • Shari Srebnick
    Shari Srebnick Member Posts: 111 Expert
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    edited August 2021
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    Hi Bill,

    Another fantastic recommendation is Andreas Knoefel.  He's also a GGR member and can be contacted via this community.
  • Jeff Heckler
    Jeff Heckler Member, CS Leader Posts: 80 Expert
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    edited August 2021
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    I second, @Andreas Knoefel, as well, @Bill Pierznik
  • Andreas Knoefel
    Andreas Knoefel Member Posts: 74 Expert
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    edited August 2021
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    Thanks to both of you for your endorsement, @Shari Srebnick and @Jeff Heckler.

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