Consultant to Advise on Restructuring Existing CS Organization

I am looking for any recommendations for consultants who can advise on best practices for CS org structure, roles and responsibilities and combing a high touch + tech touch model. I am looking to possibly restructure some or all of our CS organization to achieve better scale yet maintain personalization for larger clients.

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Comments

Andreas Knoefel

Thanks to both of you for your endorsement, @Shari Srebnick and @Jeff Heckler.

Jeff Heckler

I second, @Andreas Knoefel, as well, @Bill Pierznik

Shari Srebnick

Hi Bill,

Another fantastic recommendation is Andreas Knoefel. He's also a GGR member and can be contacted via this community.

Mark Flanagan

I'd be happy to help out on an informal basis as well, Bill. Just shoot me an email with the das/times that work best for you and we can set up a Zoom meeting (Mark@twinpeaksresearchllc.com).

Bill Pierznik

Thanks, Steve!

Jeff Heckler

Bill,

I am more than happy to informally discuss with you. In fact, it would be fun for me - and we'd both benefit from the connection, at a minimum.

After that, if I am unable to directly assist you, I will guide you to a number of next steps and resources.

My best to you and yours,
Jeff

jheckler@marketsource.com

Emilia D'Anzica

Thank you for thinking of us, Steve! @Bill Pierznik, happy to connect and learn more about how we can help.

Best,

Emilia
www.growthmolecules.com
415-279-7836

Steve Bernstein

Hi Bill -- Strongly suggest you reach out to the team at Growth Molecules. They're a team of former VP of CS professionals that have sat in that chair a few times over 20 years or so and this is exactly what they do. @Emilia D'Anzica heads the organization -- emilia-AT-growthmolecules.com or David Lahey david-AT-growthmolecules.com and I know they'd provide value with just an intro conversation.

/Steve