CSM and CAM interactions (Customer Success Managers & Customer Account Managers)
Community,
Who has experience or best practices around both the CSM's and CAM's working under the Customer Success umbrella?
Thanks
MarkS
Who has experience or best practices around both the CSM's and CAM's working under the Customer Success umbrella?
- Customer Success Managers - responsible for onboarding and customer health
- Customer Account Managers - responsible for the renewal motion and expand/AE liaison on cross sell
Thanks
MarkS