Customer Success Enablement: What's working, challenging, and/or unanswered?

Hi GGR Community,

I'm in CS Ops, with a primary focus on CS Enablement.  I feel like at this point, there isn't much on CS Enablement, and yet it is becoming more and more important.  As CS Leaders, I would love to get some takes on the following questions.

Why?  Well, two reasons. First, you may have stumbled across a brilliant idea or a roadblock which I haven't yet, and I'd be eternally grateful to know those.  Second, I really want to help take CS Enablement from a "there's not much out there" to a "Oh, there are a ton of resources on that!" for when new folks join this role of CS.  I feel like knowing more people's take on the following will help. 

1.  What is current state of your CS Enablement function?  Do you have a designated CS Enablement person, or are managers or the education team doing it?
2.  What has worked best for your team when it comes to enablement?
3. What hasn't worked for your team when it comes to enablement?
4. What questions are unanswered or strategies left unclear when it comes to CS Enablement? 
5. If you've hired, or were to hire, a CS Enablement person(s), what would be the primary metric(s) you would hope they would impact positively?

I super appreciate your response and time.  
#CSEnablement #Scaling #training #Enablement