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Playbook Templates
Amanda Watson
Hi GGR community!
We are building a CS program from the ground up! I am ready to develop playbooks and I am looking for a great template. Can you point me to any or perhaps share some of your playbooks.
Thank you!
Amanda Watson
Drake Software
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Erika Villarreal
Hello Amanda!!
This is great news. I recommend you to follow
@Kristi Faltorusso
on Linkedin. She is always sharing her playbooks publicly and they are gold. Also, you can also follow Client Success's youtube channel, click here:
https://www.youtube.com/c/Clientsuccess/videos
Kristi recently had a Leadership Bootcamp where she shared a lot of great resources such as the Partnership kickoff deck and playbooks.
Nathan Terrazas
Amanda, here's an excellent resource I've used to help develop a template for our CS team
Slideshare - playbooks.
I've repeatedly heard that playbooks can "be whatever you'd like them to be" but a template is certainly helpful!
BenB
Hi
@Amanda Watson
- if your team is responsible for Renewals I can send you some stuff we use. We have a lot of enterprise clients so the renewal process is heavy so might not be relevant , just let me know
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