Playbook Templates
Amanda Watson
Member, Success Network Members Posts: 31 Expert





Hi GGR community!
We are building a CS program from the ground up! I am ready to develop playbooks and I am looking for a great template. Can you point me to any or perhaps share some of your playbooks.
Thank you!
Amanda Watson
Drake Software
We are building a CS program from the ground up! I am ready to develop playbooks and I am looking for a great template. Can you point me to any or perhaps share some of your playbooks.
Thank you!
Amanda Watson
Drake Software
0
Comments
-
Hi @Amanda Watson - if your team is responsible for Renewals I can send you some stuff we use. We have a lot of enterprise clients so the renewal process is heavy so might not be relevant , just let me know0
-
Amanda, here's an excellent resource I've used to help develop a template for our CS team Slideshare - playbooks.
I've repeatedly heard that playbooks can "be whatever you'd like them to be" but a template is certainly helpful!0 -
Hello Amanda!!
This is great news. I recommend you to follow @Kristi Faltorusso on Linkedin. She is always sharing her playbooks publicly and they are gold. Also, you can also follow Client Success's youtube channel, click here: https://www.youtube.com/c/Clientsuccess/videos Kristi recently had a Leadership Bootcamp where she shared a lot of great resources such as the Partnership kickoff deck and playbooks.0
Categories
- All Categories
- 132 GGR Cafe
- 172 CS Conversations
- 960 CS Operations Conversations
- CS Org Conversations
- 205 CS Technology
- 648 Customer Journey
- 274 Digital CS (Engagement Programs)
- 32 Industry Insights
- 90 Metrics & Analytics
- 17 Value Realization
- 191 Strategy & Planning
- 15 Future Customer Success Professionals
- 7 Supporters of Gain Grow Retain
- 1 Gain Supporters
- 2 Higher Logic Vanilla
- 1 Totango
- 2 Grow Supporters
- 2 Catalyst
- 1 ChurnZero
- 4 Retain Supporters
- 1 Northpass
- Interested in Supporting Gain Grow Retain?
- Contact Us
- 17 Welcome to the Community
- 157 Job Board
- 173 Customer Success Leadership Community