Monthly Customer Meeting Format

Rachel Jennings

Hey Everyone, 

I wanted to know if you hold routine meetings with your customers what format and discussion points do you have? 

I have moved from SaaS to research, so typically I am used to discussing items that include: 
- Usage 
- Support tickets and themes from them where we can support them further 
- New projects 

What are things you bring to meetings when you have no compelling event for the meeting (yes I am working of reducing the cadence from monthly to bi-monthly or quarterly)