CS/Post-Sale Operations: Compensation Job Families

Hayley Jean Farr

Hi all, 

I lead all post-sale customer operations and am working through the compensation process of realigning my team to the appropriate Radford Job Family. Radford seems to offer job families for Sales Ops, HR Ops, Business Ops, and Marketing Ops, but not CS/PS/Support Ops. We've evaluated the Sales Ops, Business Systems, Business Ops, and Strategic Planning & Corp Development, and are on a path to creating a custom Job Family. We administer all post-sale systems right now, and in a future state, will only transition our PSA to Corp IT. My assessment is that the right mix is 70% Biz Systems, 30% Sales Ops. 

I'm curious how others have solved for this need?