Successcape by GGR | A one-page view of the tech stack
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Our goal is to help customer success leaders get a feel for how their tech-stack can build together, like lego pieces.
Below is our MVP version (really not complete, but meant to get the point across).
So, will you help us?
If you have a new category or a new software - drop it in the form below. We'll be making a V1 release to launch the new year.
https://bit.ly/GGR-Successcape
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Hello all,
This is some great initiative.
Let me add a few tools that can be potentially used in the SuccessScape:
- Analytics: Qlik Sense
- Collaboration/Community: Sharepoint (by Microsoft); JIRA; Workplace (by Facebook); Discord
- Enablement: Mindtickle
- Productivity: Betterworks (managing objectives & Goals)
- Intelligence: Klue (competitor)
Kind regards
Next, it will be interesting to see where all of these disparate tools scattered across the CS landscape land in regards to:
1. Consolidation
2. Specialization
3. Disruption
These will heavily rely on who can:
1. weave themselves into being must-haves in orgs' workflows
2. provide a complete customer journey from lead to customer for life.
Happy new year!
This is a great initiative, and I would be happy to help.
Not that I want to burst your bubble but CSM Practice (Irit & Co.) produced a similar CS Tech Stack landscape, here attached the actual PDF for your benefit. Here is the link to the CSM Practice report: The Technology Stack for Customer Success Teams. This could be helpful. There are areas which CSM Practice have not covered so it makes sense to add to the GGR picture. The challenge will be to keep it on one slide.
For LMS I would add:
- LearnWorlds
- Thinkific
- Kajabi
There are other LMS' but these 3 I have personally evaluated.
Hope this helps.
Thanks again
Oliver
I hope this is helpful for CS leaders...
Here's a synopsis of questions and thoughts to consider before entering the evaluation phase of new tool selection:
------------------------------Jeff Heckler
Director of Customer Success Solutions
MarketSource, Inc.
Top 25 CS Influencer, 2021
One of Watch in Saas, 2022
------------------------------
-------------------------------------------
Original Message:
Sent: 12-21-2021 09:33
From: Jeff Breunsbach
Subject: Successcape by GGR | A one-page view of the tech stack
Gain Grow Retain is building Successcape - a condensed view of the customer success technology landscape.
Our goal is to help customer success leaders get a feel for how their tech-stack can build together, like lego pieces.
Below is our MVP version (really not complete, but meant to get the point across).
So, will you help us?
If you have a new category or a new software - drop it in the form below. We'll be making a V1 release to launch the new year.
https://bit.ly/GGR-Successcape
Great stuff, @Jeff Breunsbach, thanks for taking the initiative!
A few off the top of my head:
Call Recording: ExecVision
Collaboration: Miro, WebEx
Analytics: Tableau, MicroStrategy, SAP BusinessObjects, Looker
CSP: Planhat, Catalyst
Customer Comms: Intercom
Marketing: Demandbase
Onboarding: WalkMe, Simpo
For Community, you also have Preflight- Which focuses on CS but pre-sales
For Project Management you can also use Trello.
For Customer Satisfaction- Survey Monkey
Thanks
James