Successcape by GGR | A one-page view of the tech stack

Gain Grow Retain is building Successcape - a condensed view of the customer success technology landscape.

Our goal is to help customer success leaders get a feel for how their tech-stack can build together, like lego pieces.

Below is our MVP version (really not complete, but meant to get the point across).

So, will you help us?

If you have a new category or a new software - drop it in the form below. We'll be making a V1 release to launch the new year.

https://bit.ly/GGR-Successcape

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Comments

James Stuart

Hi @Jeff Breunsbach

For Community, you also have Preflight- Which focuses on CS but pre-sales
For Project Management you can also use Trello.
For Customer Satisfaction- Survey Monkey

Thanks
James

Oliver Plane

Here is an additional suggested Tech stack for CS from inSided.

Ademir Rustemovic

There was a bug and the post got duplicated. Please feel free to delete this one.

Ademir Rustemovic

Hello all,

This is some great initiative.

Let me add a few tools that can be potentially used in the SuccessScape:

- Analytics: Qlik Sense
- Collaboration/Community: Sharepoint (by Microsoft); JIRA; Workplace (by Facebook); Discord
- Enablement: Mindtickle
- Productivity: Betterworks (managing objectives & Goals)
- Intelligence: Klue (competitor)

Kind regards

Jeff Heckler

Next, it will be interesting to see where all of these disparate tools scattered across the CS landscape land in regards to:
1. Consolidation
2. Specialization
3. Disruption

These will heavily rely on who can:
1. weave themselves into being must-haves in orgs' workflows
2. provide a complete customer journey from lead to customer for life.

Nick Mehta

Awesome that you're doing this! This blog from Scale Venture Partners is similar - might have a few cos to add from this: https://www.scalevp.com/blog/the-next-frontier-of-customer-success-software?utm_source=pocket_mylist

Happy new year!

Sara Bochino

I love this, @Jeff Breunsbach! I commented on your LI post a while ago, but here is out we have laid out our tech stack.

Oliver Plane

Hi Jeff (& GGR team),

This is a great initiative, and I would be happy to help.

Not that I want to burst your bubble but CSM Practice (Irit & Co.) produced a similar CS Tech Stack landscape, here attached the actual PDF for your benefit. Here is the link to the CSM Practice report: The Technology Stack for Customer Success Teams. This could be helpful. There are areas which CSM Practice have not covered so it makes sense to add to the GGR picture. The challenge will be to keep it on one slide.

For LMS I would add:
- LearnWorlds
- Thinkific
- Kajabi

There are other LMS' but these 3 I have personally evaluated.

Hope this helps.

Thanks again
Oliver

Mark Flanagan

One more suggestion, Jeff. Add Quala.io for Customer Intelligence.

Mark Flanagan

Hi Jeff. Can you add Flyteai.com for automated note-taking and reporting? Thanks.

Jeff Heckler

I hope this is helpful for CS leaders...

Here's a synopsis of questions and thoughts to consider before entering the evaluation phase of new tool selection:

https://www.linkedin.com/posts/jeffheckler_customersuccess-csops-leadership-activity-6871465542948147200-GBeL

------------------------------
Jeff Heckler
Director of Customer Success Solutions
MarketSource, Inc.
Top 25 CS Influencer, 2021
One of Watch in Saas, 2022
------------------------------
-------------------------------------------
Original Message:
Sent: 12-21-2021 09:33
From: Jeff Breunsbach
Subject: Successcape by GGR | A one-page view of the tech stack

Gain Grow Retain is building Successcape - a condensed view of the customer success technology landscape.

Our goal is to help customer success leaders get a feel for how their tech-stack can build together, like lego pieces.

Below is our MVP version (really not complete, but meant to get the point across).

So, will you help us?

If you have a new category or a new software - drop it in the form below. We'll be making a V1 release to launch the new year.

https://bit.ly/GGR-Successcape

Jeff Heckler

Great stuff, @Jeff Breunsbach, thanks for taking the initiative!

A few off the top of my head:

Call Recording: ExecVision
Collaboration: Miro, WebEx
Analytics: Tableau, MicroStrategy, SAP BusinessObjects, Looker
CSP: Planhat, Catalyst
Customer Comms: Intercom
Marketing: Demandbase
Onboarding: WalkMe, Simpo