ChurnZero/CSP Implementation Connection

Hello GGR community, I'm looking to connect and have conversations with individuals who have been involved in setting up ChurnZero or similar technology from the start.

I'm interested in learning things that went well? things you would have done differently? Areas that should have been prioritized.

If you or someone you know is interested in sharing your expertise, please contact me. We just finalized our contract and I'll be working to create a more cohesive implementation plan over the next several weeks. Any guidance would be most appreciated.

Cheers!
Sara

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mikes somers

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mikes somers
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Original Message:
Sent: 03-09-2022 17:14
From: Gwendolyn Radsch
Subject: ChurnZero/CSP Implementation Connection

Hi there - now that it is March I was curious if any folks here have any updates around their onboarding experiences with ChurnZero for those of us in the evaluation stage?

Many thanks!

Gwen

Gwendolyn Radsch

Hi there - now that it is March I was curious if any folks here have any updates around their onboarding experiences with ChurnZero for those of us in the evaluation stage?

Many thanks!

Gwen

Matt Myszkowski

Hi @Sara Bochino,

We have used CZ in North America for a few years now, but we are just implementing in EMEIA as we speak. Happy to connect and share experiences and ideas, or connect you with my Head of CX Ops who is project managing this for me.

Thanks,

Doug Havlik

Will, if you don't mind sharing, what is the business outcome you are hoping to achieve most quickly upon onboarding with ChurnZero?

Sara Bochino

Thanks, Chris! I'll send you a DM, but for the group did you use a 3rd party consultant to support your implementation or just the implementation specialist from CZ?

Will Patterson

Like Michaela, we're beginning our journey with CZ as well. We're finalizing negotiations right now and hope to kick off by EoM. I'd love to connect with other CZ leaders and share ideas/feedback.

Michaela Noe

Hi Sara,

We also just finalized our contract before the new year and had our kick off call with CZ yesterday. I'll definitely be following this post but happy to be your implementation buddy as we go through this process together!

Michaela

Doug Havlik

Sarah, reach out anytime. I brought ChurnZero in about two years ago. Doug.havlik@thoughttrace.com, 832-524-8016.

Chris Guzek

Happy to connect. we are in the process of finalizing our implementation and roll out of CZ