I agree with you, David!
Plenty of people get paid more than CSM without having a direct tie to revenue; so I don't think it's fair to say when CSM gets tied to revenue they will get paid more. Also, adding commissions on top of a low base still means you are getting paid less then everyone else.
We'd be hard-pressed to find a profession with a wider range of base salaries, comp structures, and OTE ranges than Customer Success.And rightfully so.Depending on the model, the product(s), the maturity, the ARPA, the LTV, PLG/SLG/VLG, the list is endless...I do agree, that on the grand scale, CS professionals are not compensated relative to their value to their organizations, but again, this has to be evaluated on a case-by-case basis.CS is an underappreciated business function.