Engagement & Working with brand new customers

Christian Baliko · 2022-01-21T04:11:00+00:00

I have got a question around working with SaaS Enterprise software customers and would like to hear some feedback from other CSMs working in the same space. In the organisation I work for, Customer success is executed via customer success plans (CSPs), customers pay for in advance. Usually, the scenario is that once the…

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