CSM Comp Plan Template & NRR Question

Does anyone have a good CSM comp plan template? I have the measurements, but can't find a template and didn't save any from my past companies.

I'd also love to understand how much of your variable / MBOs does NRR represent.

Many Thanks!

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Comments

Jamie Billig

Hi Jennifer,

Here is one that includes the below:

Revenue Retention

Client Retention

QBR/SBRs

Effective Rates

Stretch Assignment

I used this for my Enterprise CSMs

Mark Flanagan

In case you missed these Jennifer: https://www.totango.com/whitepapers/2021-state-of-customer-success-industry-and-salary-report#:~:text=According to Customer Success professionals,was between $100,000-$125,000; https://customersuccessbox.com/blog/customer-success-manager-csm-responsibilities-compensation-and-salary-trends-in-2022;

https://www.youtube.com/watch?v=GkjZD9IDS3w; and, https://www.smartkarrot.com/resources/blog/structure-of-a-customer-success-manager-compensation/

Jennifer Woodford

Many thanks - very helpful!

[Deleted User]

Hey Jennifer, here's an example that we've used before:
https://docs.google.com/spreadsheets/d/1FPXAUJP8AWecUpsh05d04De80h9Yw7Ih-Zv970OhAjY/edit?usp=sharing