What separates Partner Success from traditional Customer Success?
Seeker 

Updated by Heather Wendt
Hi everyone,
At CloudHealth, we have two routes to market, Direct and Partner (mostly focused on MSPs). My team and I have had tremendous success investing early in Partner Customer Success, making it a separate team under the larger CS organization. For us, Partner CS is the Partner enablement (technically and commercially) to create offerings / services, go to market , and support them using our platform, and working with the Partners to ensure the customer outcomes of their customers are met. I am a big believer in this model as a way to scale operations globally esp. for scale-ups; yet I always find startups and scaleups focusing on it much later in their journey.
I would love to hear from leaders who have implemented Partner Success in their orgs on what they did differently from traditional direct GTMs?
Cheers,