Playbook Examples

I'm right in the middle of building a playbook in Notion. It's for key account management but you might still find some inspiration. I'm focused on jobs to be done (where they should be spending there time). 

I did a preview of my playbook on LinkedIn which might give you some inspiration.

Below is a screenshot of the topics I'm covering. Might be some you want to include in your own.

@PhilCollins - take a look at this link, might provide some inspiration.  Happy to share the plays w/in any you find relevant.  

Thanks!
Jason 

To make the examples even better think about bringing the customer into these processes. Where are they at in the journey, what can block loyalty, what could they be thinking etc. are good additions to internal process documentation. We get so focused on ourselves that a simple reminder to your team of what is relevant now when executing this play goes a long way in helping your team demonstrate empathy.