How to create a customer success environment in my company?

Hello everyone,

I totally recommend GGR as a great place to learn and help :)

I'm working on developing a customer success framework in the company I currently work in, which is a Saas company. I have never developed a framework before so I'm learning as a go, I'm just waiting for the green light to start the project. I wanted to add one more topic to the framework which is:

"How to create a customer success environment in the company"

Anyone who can give me their opinion regarding this will help a lot.

Thanks, in advance!😀