Has anyone cracked the code on CS ROI?
Navigator 
Hi!
Has anyone cracked the code on identifying ROI for their CS teams?
I've read (and now experienced!) that it's notoriously difficult to quantify, but my exec team is asking me to give it a shot. Ideally, I'd show our ROI before and after using a CS platform.
Any resources, ideas, or templates are welcome!
Has anyone cracked the code on identifying ROI for their CS teams?
I've read (and now experienced!) that it's notoriously difficult to quantify, but my exec team is asking me to give it a shot. Ideally, I'd show our ROI before and after using a CS platform.
Any resources, ideas, or templates are welcome!