AI Advances & Customer Success
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Someone recently asked me: What are some examples of how GPT-3 can benefit customer success managers? To which I replied:
'GPT-3 can be used in a variety of ways, from generating text for blog posts and social media posts to creating personalized emails and sales pitches. It can also be used to generate text for internal communications and training materials. GPT-3 can also be used to generate content for a variety of channels, including social media, email, and blog posts. It can be used to create content for your blog or social media channels, which can help you to reach a wider audience and increase engagement'.
Pretty solid overview, right? Well, that wasn't my answer actually...it was Alpa's - a free, unlimited OPT-175B text generator (an alternative to the widely popular ChatGPT, which btw I've recently found to be constantly overwhelmed by queries and the service totally unavailable).
The question I have surrounding this amazing technology is twofold: what role can it play now for Customer Success & where do I see value for it in the future? In the here and now I see it playing a powerful role in the deployment of Chatbots. As of this post I'm working on building one in both Microsoft PowerApps & Power Virtual Agents (Teams). The idea of being able to do things like comb through both SharePoint & OneDrive (and even possibly my devices HD) to search for a customer document I misplaced or find the last time I spoke with someone about a project sounds game changing. As for where do I see it in the future? I see it potentially being able to take over a third to a half of the processes we do now. From email cadences to basic troubleshooting with billing or even product issues AI will be able to do a ton of the boring and repetitive tasks that bog us down. Or even possibly the heavy lifting and research associated with resolving technical issues.
What are your thoughts? Is this all decades away or is the future here now?
'GPT-3 can be used in a variety of ways, from generating text for blog posts and social media posts to creating personalized emails and sales pitches. It can also be used to generate text for internal communications and training materials. GPT-3 can also be used to generate content for a variety of channels, including social media, email, and blog posts. It can be used to create content for your blog or social media channels, which can help you to reach a wider audience and increase engagement'.
Pretty solid overview, right? Well, that wasn't my answer actually...it was Alpa's - a free, unlimited OPT-175B text generator (an alternative to the widely popular ChatGPT, which btw I've recently found to be constantly overwhelmed by queries and the service totally unavailable).
The question I have surrounding this amazing technology is twofold: what role can it play now for Customer Success & where do I see value for it in the future? In the here and now I see it playing a powerful role in the deployment of Chatbots. As of this post I'm working on building one in both Microsoft PowerApps & Power Virtual Agents (Teams). The idea of being able to do things like comb through both SharePoint & OneDrive (and even possibly my devices HD) to search for a customer document I misplaced or find the last time I spoke with someone about a project sounds game changing. As for where do I see it in the future? I see it potentially being able to take over a third to a half of the processes we do now. From email cadences to basic troubleshooting with billing or even product issues AI will be able to do a ton of the boring and repetitive tasks that bog us down. Or even possibly the heavy lifting and research associated with resolving technical issues.
What are your thoughts? Is this all decades away or is the future here now?