Executive quotes about implementing a Customer Success Platform

ianwelles
ianwelles Member Posts: 17 Navigator
First Anniversary 5 Comments Photogenic Name Dropper
in CS Technology

I am in the process of justifying a CSP purchase to our CEO. I have lots of facts and figures, along with our own customer data. What I am missing is a good quote from a C level, or executive, person about how a CSP improved their renewals/upsells and team productivity.

Does anyone have a link to content that might have a snippet like this?

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  • richardconvery
    richardconvery Member, CS Leader Posts: 8 Navigator
    First Anniversary 5 Comments Photogenic Name Dropper

    Hi Ian,

    I think my starting point would be to go to the CSP vendor and see what they have in terms of stats and case studies that are similar to the goals that you're looking to achieve. Have you tried that yet?

  • [Deleted User]
    [Deleted User] Posts: 0 Navigator
    Photogenic Third Anniversary Name Dropper 5 Likes

    To @richardconvery's point - ask the vendors for a quote from another customer. Or have they given you references you could ask/quote?

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