What separates Partner Success from traditional Customer Success?

Hi everyone,

At CloudHealth, we have two routes to market, Direct and Partner (mostly focused on MSPs). My team and I have had tremendous success investing early in Partner Customer Success, making it a separate team under the larger CS organization.  For us, Partner CS is the Partner enablement (technically and commercially) to create offerings / services, go to market , and support them using our platform,  and working with the Partners to ensure the customer outcomes of their customers are met.   I am a big believer in this model as a way to scale operations globally esp. for scale-ups; yet I always find startups and scaleups focusing on it much later in their journey. 

I would love to hear from leaders who have implemented Partner Success in their orgs on what they did differently from traditional direct GTMs?

Cheers,