Office Hours Conversation - CX

Heather Wendt
Heather Wendt HLAdmin, Member Posts: 344 Gain Grow Retain Staff
100 Likes Second Anniversary 25 Insightfuls 10 Comments
in CS Conversations

This week, @Julie Fox joined the GGR Office Hours to talk about the importance of memorable customer experiences along the entire customer journey. Would love to hear your thoughts on the following:

  1. Clearly CX, is bigger than a single team.... how do you work cross functionally to ensure a consistent experience?
  2. Share examples of memorable experiences throughout the customer journey

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  • Heather Wendt
    Heather Wendt HLAdmin, Member Posts: 344 Gain Grow Retain Staff
    100 Likes Second Anniversary 25 Insightfuls 10 Comments

    @Doug Havlik love that idea! I have seen cookies from Crumbl or other spaces as well.

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