Office Hours Conversation - CX

Heather Wendt · July 11

This week, @Julie Fox joined the GGR Office Hours to talk about the importance of memorable customer experiences along the entire customer journey. Would love to hear your thoughts on the following:

Clearly CX, is bigger than a single team.... how do you work cross functionally to ensure a consistent experience?
Share examples of memorable experiences throughout the customer journey

Doug Havlik · July 11

Someone in the call, maybe @Julie Fox, mentioned gifting customers. We did that from early on at ThoughtTrace (acquired by Thomson Reuters), sending fudge from Tiff's Treats from the customer success team as the very first step following the close of a net new customer.

Heather Wendt · July 16

@Doug Havlik love that idea! I have seen cookies from Crumbl or other spaces as well.

Office Hours Conversation - CX

Comments

Categories