Office Hours Conversation - CX

Heather Wendt · 2024-07-11T17:26:55+00:00

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This week, @Julie Fox joined the GGR Office Hours to talk about the importance of memorable customer experiences along the entire customer journey. Would love to hear your thoughts on the following:

Clearly CX, is bigger than a single team.... how do you work cross functionally to ensure a consistent experience?
Share examples of memorable experiences throughout the customer journey

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Comments

Heather Wendt

@Doug Havlik love that idea! I have seen cookies from Crumbl or other spaces as well.

Doug Havlik

Someone in the call, maybe @Julie Fox, mentioned gifting customers. We did that from early on at ThoughtTrace (acquired by Thomson Reuters), sending fudge from Tiff's Treats from the customer success team as the very first step following the close of a net new customer.

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