Are you now or have ever been a CSM in Cyber Security?
Expert 
CS methodology is unique in Cyber Security sector due to various components, such as NDAs with customers, on-prem solutions and many other factors.
I've met some wonderful compatriots in this space and would love to create a one time Zoom informal meetup to meet more CSMs who have had experience in CyberSecurity to discuss our unique approaches and challenges.
Who in this GGR forum is a CyberSec CSM ? Let's get this meetup created!
@Courtney Greeley @Jordan Olivero @Jeremy Donaldson @Jeff Breunsbach @Jay Nathan
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Contributor 
Thought this was an interesting article explaining some of the nuances of CS4CS!
https://www.gainsight.com/blog/solve-3-biggest-challenges-cybersecurity-customer-success/
https://www.gainsight.com/blog/solve-3-biggest-challenges-cybersecurity-customer-success/
Expert
OP We had a great run and cadence when we started. It would be great to start up again - would love to hear from others in GGR in the space. If interested, Guy Galon has a closed LinkedIn group for Cyber CS folks called CS4CS.
Expert
Wow! Just seeing this thread for the first time as well and I'd love to participate and hopefully rekindle some conversation . I am part of a growing startup in the cloud-native application security space and responsible for the Americas CSMs that are managing the relationship and success of our most strategic accounts.
Contributor
@Effie Mansdorf @Jeff Breunsbach
I'd love to pick up where this thread left off, in terms of any content GGR might have around CS methodologies in cyber security. I see there was a zoom recording but that no longer appears to be available.
I'd love to pick up where this thread left off, in terms of any content GGR might have around CS methodologies in cyber security. I see there was a zoom recording but that no longer appears to be available.
Expert
OPDissapointed I'll be missing this one! Looking forward to the next.
Expert
Hi Jeremy,
we are meeting the Thanksgiving week, as the conference impeds again. The details are listed on the events page for the 24th, at 1PM EST.
Tip: Don't attempt to register, that is a new "feature" and leads you straight to the Zoom link. Open the event link and you can add it to your calendar instead.
we are meeting the Thanksgiving week, as the conference impeds again. The details are listed on the events page for the 24th, at 1PM EST.
Tip: Don't attempt to register, that is a new "feature" and leads you straight to the Zoom link. Open the event link and you can add it to your calendar instead.
Expert
@Andreas Knoefel - Are we still meeting next week? If so, can you post the zoom link so I can add it to my calendar.
Contributor
Replying to stay on top of this thread for the next meeting. I work at a start focused on email encryption and security, with a focus on healthcare.
Our virtual conference, Paubox Secure, will be on Oct 21-22. We have a free ticket offer that you can book here. Since this is our 3rd year of hosting this event (and the first time virtual), we'd appreciate any feedback you have for us.
Looking forward to the next forum,
Our virtual conference, Paubox Secure, will be on Oct 21-22. We have a free ticket offer that you can book here. Since this is our 3rd year of hosting this event (and the first time virtual), we'd appreciate any feedback you have for us.
Looking forward to the next forum,
Expert
So sorry I missed this month's CyberSecurity meetup. I'm penciling the next one now.
Seeker 
Hi All! First-time listener, first-time caller. I've been in CS for 20+ years and in cybersecurity for the past 7. I'm extremely interested in connecting with peers to learn from their successes (and failures) as well as share my own. It is interesting how Customer Success varies from company to company and what KPIs they select to measure success both for customers and employees. I look forward to connecting with you!
Expert
Awesome discussion today at the Cyber-Security forum,
thanks to the great contributions from @Dave Epperly, @Tali Tollman, @Effie Mansdorf, @Russell Bourne and @Norma Warren.
We discussed uplifting the CS team from a tech-heavy focus into the office of the CISO, and other great topics.
If you like to listen in: https://us02web.zoom.us/rec/share/r2Klr59M1BthezjaFDRGwUXuXHMe_bEDRF6hfaa4APyUbmCHkI3yX6Fn-AsYbpsA.Jo5HjcQGoOu04s7i Passcode: r8VhE^J?
Stay tuned for the next one, on November 17, 2020 at 1PM EST.
#Cybersecurity
thanks to the great contributions from @Dave Epperly, @Tali Tollman, @Effie Mansdorf, @Russell Bourne and @Norma Warren.
We discussed uplifting the CS team from a tech-heavy focus into the office of the CISO, and other great topics.
If you like to listen in: https://us02web.zoom.us/rec/share/r2Klr59M1BthezjaFDRGwUXuXHMe_bEDRF6hfaa4APyUbmCHkI3yX6Fn-AsYbpsA.Jo5HjcQGoOu04s7i Passcode: r8VhE^J?
Stay tuned for the next one, on November 17, 2020 at 1PM EST.
#Cybersecurity
Contributor
We looking to add a CSM (can be remote) to the team. We are a ~200 person company in the MDR space. Please DM me if you, or someone you know is interested. Some CSM and security background would be helpful. Not looking for a veteran, but someone who would be happy as an individual contributor for 1- 2 years.
Thanks!
Stacie
Thanks!
Stacie
Seeker
Please count me in as well. I've been working in cyber security in customer facing roles for the last nine years.
Seeker
I have never been a CSM in the Cyber Security space, but I am highly interested in learning more given that I am a CSM and also because I have a Master's in Information Security and was formerly a IT engineer who have hardened systems for HIPPA regulations, classified government spaces and also for ISO27001. I am very interested in joining any discussion on this topic.
Expert
Good point. Thgis forum wouldn't be the same w/o you. The event is now a week later on September 22nd.
Expert
OP@Andreas Knoefel likewise for my team - we will be attending the conference!
Expert
@Andreas Knoefel - The next meet up in right in the middle of The Customer Conference". Does it make sense to push back a week in case we have other attending the conference?
https://www.thecustomerconference.co/
https://www.thecustomerconference.co/
Seeker
Love this idea. I am behind the ball here as my notifications were not set-up properly. Would love to join any follow-on discussions as CS in cybersecurity definitely comes with unique challenges.
Expert
@Andreas Knoefel, fantastic! Thank you and I'll be there.
Contributor
@Andreas Knoefel Thank you very much for sharing the recording link and the next event!
Looking forward to it!
Best,
Yash-------------------------------------------
Original Message:
Sent: 08-19-2020 17:28
From: Andreas Knoefel
Subject: Are you now or have ever been a CSM in Cyber Security?
@Stacie Ward, @Russell Bourne and everyone else in Cyber Security Customer Success:
You spoke and we listened and scheduled the next Cyber Security Forum. Go to the events section or click here and add this next event on September 15 at 1PM EST to your calendars
Looking forward to it!
Best,
Yash-------------------------------------------
Original Message:
Sent: 08-19-2020 17:28
From: Andreas Knoefel
Subject: Are you now or have ever been a CSM in Cyber Security?
@Stacie Ward, @Russell Bourne and everyone else in Cyber Security Customer Success:
You spoke and we listened and scheduled the next Cyber Security Forum. Go to the events section or click here and add this next event on September 15 at 1PM EST to your calendars
Expert
@Stacie Ward, @Russell Bourne and everyone else in Cyber Security Customer Success:
You spoke and we listened and scheduled the next Cyber Security Forum. Go to the events section or click here and add this next event on September 15 at 1PM EST to your calendars
You spoke and we listened and scheduled the next Cyber Security Forum. Go to the events section or click here and add this next event on September 15 at 1PM EST to your calendars
Contributor
Hi - Just saw this! I manage a team of CSMs in the cybersecurity space and would like to participate in the future.
Stacie
Stacie
Expert
I missed this thread the first time around but have spent a lot of time in cybersecurity. Is there any plan for a next meetup?
Expert
Hi Cyber - Security CS aficionados,
if you missed our dedicated discussion, here is the link to the recording: https://us02web.zoom.us/rec/share/6s9bFqjaz2xOYs_w0HH2XqUfG57kaaa8g3Qf-_oPxUsTnsyLQMJ6gVH88rf95kHb
Access Password: tBr^qj9F
if you missed our dedicated discussion, here is the link to the recording: https://us02web.zoom.us/rec/share/6s9bFqjaz2xOYs_w0HH2XqUfG57kaaa8g3Qf-_oPxUsTnsyLQMJ6gVH88rf95kHb
Access Password: tBr^qj9F
Expert
Thank you @Andreas Knoefel!
Expert
My apologies. Google "updated" their security settings. For everyone's sake, I posted the Zoom link and here https://us02web.zoom.us/j/7599951510?pwd=WEJ0dFM5L1diaW9DWUREcWttTGJ4dz09. That should ?work for tomorrow at 1PM EST.
@Joshua Maberry @Sheryl Hawk @Jordan Olivero @Nisha Kappillil @Nick Manning @Tiffany Williams @Ellisa Feinstein
Expert
@Andreas Knoefel - The google link doesn't work for me. It just takes me to a blank google calendar creator. Can you forward the invite to jeremy.donaldson@whitehatsec.com? Thank you!
Expert
OPWill do!
![User: "[Deleted User]"](https://w6.vanillicon.com/v2/6f78d0b5db53f9e6440a0e5930859e50.svg "[Deleted User]")
Expert
I don't know if a bunch of cyber security folks will like to be recorded (joking! I think) but for the sake of the community, it'd be great to record the session, have some notes and then come back here to post! @Effie Mansdorf
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We did open a closed LinkedIn group (CS4CS) and we welcome new members. Feel free to DM me and i will send you an invitation.
I also posted a specific case study that might be of interest and related to Cyber Security:
https://www.linkedin.com/posts/guy-galon-b1a80_customersuccess-customermanagement-cybersecurity-activity-6899367467920285697-fxLZ
Guy Galon
Executive Advisor
LinkedIn
My Website: TheCSCycle.com