How do you calculate CTR (Cost to Retain) & margin on low touch segments?
From our CS Leadership Office Hours today...
How do you calculate CTR (Cost to Retain) & margin on low touch segments?
@Andrew Marks
@Paddy Carr
@Andreas Knoefel
@Ed Powers
@David Jackson
@David Ellin
@Bertil Weil
How do you calculate CTR (Cost to Retain) & margin on low touch segments?
@Andrew Marks
@Paddy Carr
@Andreas Knoefel
@Ed Powers
@David Jackson
@David Ellin
@Bertil Weil