How do you calculate CTR (Cost to Retain) & margin on low touch segments?

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Updated by Heather Wendt
From our CS Leadership Office Hours today...

How do you calculate CTR (Cost to Retain) & margin on low touch segments?

@Andrew Marks
@Paddy Carr
@Andreas Knoefel
@Ed Powers
@David Jackson
@David Ellin
@Bertil Weil



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