Hello! Our group did not get a chance to review our question in GGR group today so dropping it here. We wanted to learn how CSM's might describe 4 pillars of Customer Success to contribute to 2021 roadmap and what operations aid in obtaining those goals? I hope this covers the whole question. @Ashmeet Bhatti@Monica Trivedi@Heather Rosefsky please feel free to add anything I missed for question!
