SaaS KPIs and Metrics

@Alex Farmer wrote a good article here on the most important metrics to track.

https://www.gaingrowretain.com/blogs/alex-farmer1/2021/01/12/top-five-metrics-to-track-on-your-customer-success

I am currently working on revamping my CS revenue metrics and KPIs.

For sure missing a lot on the list, but the list is specifically focused on revenue management and less on customer service, NPS, and onboarding.

What revenue metrics am I missing?

- Net Churn
- Customer Churn
- Revenue Churn
- ARPU
- Customer lifetime
- LTV
- MRR
- Cohort analysis