Customer Service Training
Expert 
Yes I know this is predominately a CS & CX community but as a CX leader responsible for Customer Support alongside Success, Onboarding & Training I need some help.
I've invested quite a lot of time and budget on training and enablement for my Success & Onboarding team but now I want to invest in upskilling my Customer Support team.
While they have a lot of the foundation skills, how can I elevate them in the SaaS world as Customer Support professionals? What training should I be looking at or thinking about?
I've invested quite a lot of time and budget on training and enablement for my Success & Onboarding team but now I want to invest in upskilling my Customer Support team.
While they have a lot of the foundation skills, how can I elevate them in the SaaS world as Customer Support professionals? What training should I be looking at or thinking about?