How are you delivering business outcomes for customers?

Being "Outcome Driven" is the latest buzzword in CS so we wanted to get a bit more tactical and tangible with that topic for the audience.

We'd love to hear a few examples of....

• outcomes that you drive
• what matters (and doesn't matter) to your customers
• how you identify & realize those outcomes
• ultimately how you quantify the impact

Any examples you can share of this loop?