Your CS book recommendation for 2021
Hey GGR community!
I'm currently reading @Nick Mehta's and Alison Picken's "The customer success economy" (highly recommend) and was wondering what other book recommendations the community might have around CS topics?
I believe that the community can be an amazing place to learn from others, so please feel free to share your own book if you have one.
Thanks!
I'm currently reading @Nick Mehta's and Alison Picken's "The customer success economy" (highly recommend) and was wondering what other book recommendations the community might have around CS topics?
I believe that the community can be an amazing place to learn from others, so please feel free to share your own book if you have one.
Thanks!
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- Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
- The Customer Success Professional's Handbook
The other two Gainsight books - along with "Customer Success Economy" that you mentioned - are my personal favorites.
Few that I would recommend, I am sure the community can add far more to the list as well!
- Farm Don't Hunt by Guy Nirpaz
- Predictable Revenue by Aaron Ross
- Farm Don't Hunt by Guy Nirpaz
- Predictable Revenue by Aaron Ross
Jordan Silverman
jordan.silverman@usestarfish.com
(914) 844-5775
https://www.linkedin.com/in/jordansilverman/
jordan.silverman@usestarfish.com
(914) 844-5775
https://www.linkedin.com/in/jordansilverman/
I really loved The Seven Pillars of Customer Success, but I'm biased of course :-)
I really recommend CS leaders to read Chief Customer Officer 2.0 by Jeanne Bliss because it helps to put the CS teams role into perspective inside a company. We spend a lot of time focused on the customer (as we should), but sometimes we miss the opportunities to help the customer by embracing the larger organization (especially the post-first sales function we typically live in). This is a book that can give tremendous insight into how best to run our CS function.