Customer Onboarding for Scale

User: "Jonna Pedersen"
Contributor
Updated by Heather Wendt
Hey GGR Friends!
We are starting to investigate ways to better serve our smaller customers, using as much tech touch as possible. I'm hoping you all have some great examples of what is working for your orgs. We have a really robust onboarding program for enterprise customers, but haven't had the same success with our smaller tiers. 
Send good news stories, happy to exchange knowledge on anything you may be looking for in return!
TIA

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