Going from CSM to Manager of CS?
Expert 
I am now completing my 3rd year in Customer Success and entering my 4th. I am building towards working as a manager-director.
The challenge many people looking to make this jump are having is the lack of CS Management experience. Myself, I have 9 years of management experience, but only 8 months of that in CS and that was just really managing two CS Associates.
A lot of companies have told me they want to see CS management and are discounting my sales management or operations management experience. So here is what I have been doing to gain the experience without the title.
1) As a new hire at Zoom, I have been leading a new hire CS group to help upskill the team and collaborated with my manager to drive the agenda.
2) I have graduated a cohort of 10 that is now working in SaaS/CS that I am still actively supporting while coaching a second cohort that I am aiming to get them their first SaaS/CS position
What are some other ways I could bridge any gaps in hiring if I don't have the Manager of CS or Manager, Customer Success title?
The challenge many people looking to make this jump are having is the lack of CS Management experience. Myself, I have 9 years of management experience, but only 8 months of that in CS and that was just really managing two CS Associates.
A lot of companies have told me they want to see CS management and are discounting my sales management or operations management experience. So here is what I have been doing to gain the experience without the title.
1) As a new hire at Zoom, I have been leading a new hire CS group to help upskill the team and collaborated with my manager to drive the agenda.
2) I have graduated a cohort of 10 that is now working in SaaS/CS that I am still actively supporting while coaching a second cohort that I am aiming to get them their first SaaS/CS position
What are some other ways I could bridge any gaps in hiring if I don't have the Manager of CS or Manager, Customer Success title?