Has anyone built a playbook for driving customer retention after a data breach situation?

[Deleted User] · 2020-07-01T02:29:00+00:00

My thought here is that the standard playbook of segmenting customers, defining an engagement plan, building a messaging framework, identifying customer risk (with a health score framework) and key stakeholder relationships and conversations would apply here. But if anyone has done anything specific they can share it would…