Sentiment

Discussion List

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  Where do you get NPS benchmarks by industry?

  Successful_lion 39 views 0 comments 2 points Started by Successful_lion April 2024 Metrics & Analytics
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  What surveys or assessments are you using for your Customer Success team (CSMs)?

  Successful_lion 69 views 2 comments 0 points Most recent by Successful_lion April 2024Metrics & Analytics
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  Seeking input on using CSAT to evaluate onboarding team as part of bonus

  Laurie Barlev 163 views 5 comments 0 points Most recent by Jeffrey Kushmerek June 2022CS Org Conversations
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  A better way to ask CSMs to verify contacts for NPS surveys

  sgoldman29 56 views 0 comments 0 points Started by sgoldman29 May 2022 CS Conversations
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  Engagement & Working with brand new customers

  Christian Baliko 27 views 3 comments 0 points Most recent by Steve Bernstein January 2022Customer Journey
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  Customer Health Deck

  Leah Katherine Hill 6 views 0 comments 1 point Most recent by Leah Katherine Hill October 2020CS Org Conversations
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  Alternative NPS and CSAT questions

  Effie Mansdorf 26 views 8 comments 0 points Most recent by Ed Powers July 2020Metrics & Analytics
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  Promised v/s Provided

  Archive User 7 views 11 comments 0 points Most recent by Will Pagden July 2020Customer Journey
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  Agent CSAT, Customer effort Score or both after a recent support interaction?

  Tanuj Diwan 7 views 12 comments 0 points Most recent by Tanuj Diwan July 2020Metrics & Analytics
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  Who are decision makers & influencers in choosing a NPS, CSAT or a CS tool in your organization?

  Tanuj Diwan 18 views 17 comments 0 points Most recent by Will Pagden July 2020CS Technology
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  "I noticed..." - Conversation starter

  Tammy Krieger 8 views 3 comments 0 points Most recent by Marijn Verdult June 2020Customer Journey
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  Example of a Customer Health Score built in Gainsight

  Kristi Faltorusso 18 views 7 comments 0 points Most recent by Tammy Krieger May 2020CS Technology
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  How do you track, measure and manage stakeholder relationships?

  Tammy Krieger 27 views 4 comments 0 points Most recent by Ziv Peled May 2020Metrics & Analytics