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Where do you get NPS benchmarks by industry?
Successful_lion
41
views
0
comments
2
points
Started by
Successful_lion
April 2024
Metrics & Analytics
What surveys or assessments are you using for your Customer Success team (CSMs)?
Successful_lion
73
views
2
comments
0
points
Most recent by
Successful_lion
April 2024
Metrics & Analytics
Seeking input on using CSAT to evaluate onboarding team as part of bonus
Laurie Barlev
164
views
5
comments
0
points
Most recent by
Jeffrey Kushmerek
June 2022
CS Org Conversations
A better way to ask CSMs to verify contacts for NPS surveys
sgoldman29
57
views
0
comments
0
points
Started by
sgoldman29
May 2022
CS Conversations
Engagement & Working with brand new customers
Christian Baliko
28
views
3
comments
0
points
Most recent by
Steve Bernstein
January 2022
Customer Journey
Customer Health Deck
Leah Katherine Hill
8
views
0
comments
1
point
Most recent by
Leah Katherine Hill
October 2020
CS Org Conversations
Alternative NPS and CSAT questions
Effie Mansdorf
27
views
8
comments
0
points
Most recent by
Ed Powers
July 2020
Metrics & Analytics
Promised v/s Provided
Archive User
22
views
11
comments
0
points
Most recent by
Will Pagden
July 2020
Customer Journey
Agent CSAT, Customer effort Score or both after a recent support interaction?
Tanuj Diwan
8
views
12
comments
0
points
Most recent by
Tanuj Diwan
July 2020
Metrics & Analytics
Who are decision makers & influencers in choosing a NPS, CSAT or a CS tool in your organization?
Tanuj Diwan
19
views
17
comments
0
points
Most recent by
Will Pagden
July 2020
CS Technology
"I noticed..." - Conversation starter
Tammy Krieger
10
views
3
comments
0
points
Most recent by
Marijn Verdult
June 2020
Customer Journey
Example of a Customer Health Score built in Gainsight
Kristi Faltorusso
19
views
7
comments
0
points
Most recent by
Tammy Krieger
May 2020
CS Technology
How do you track, measure and manage stakeholder relationships?
Tammy Krieger
28
views
4
comments
0
points
Most recent by
Ziv Peled
May 2020
Metrics & Analytics