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CS Conversations

A general space to discuss all things Customer Success

Critical Interfaces

David Ellin 1 view 0 comments 1 point Started by David Ellin March 2021
Customer Success Manager to Account Director

Janet Cassar 2 views 2 comments 0 points Most recent by Devin Stevens March 2021
What's the SDR equivalent in Customer Success?

Jeremy Mulder 1 view 10 comments 0 points Most recent by Jeremy Mulder March 2021
Customer Success Certifications/Accreditations

Janet Cassar 1 view 6 comments 0 points Most recent by Veronica Iermieri Perujo February 2021
Account Management Models

Karen Bros 2 views 1 comment 0 points Most recent by William Buckingham February 2021
Customer Success in Membership Organizations

Caitlin Hume 1 view 1 comment 0 points Most recent by Jake Smith February 2021
Interviewing Tips for Head of CS role

Andrea Statema 11 views 8 comments 0 points Most recent by Sean Wilkes January 2021
Poll: What's the name of your install base sales team?

Rich Alessi 11 views 0 comments 0 points Started by Rich Alessi January 2021
From GGR Group Today- What would be the 4 pillars of Customer Success?

Karen Chambers 1 view 1 comment 0 points Most recent by Ashmeet Bhatti January 2021
Career Path Lessons from "Soul"

Dezrah Blinn 1 view 1 comment 0 points Most recent by Jenny Gunderman January 2021
If you had a magic button to automate any part of your role....

Matt Vadala 1 view 20 comments 0 points Most recent by Pam Micznik January 2021
The best way to learn is to ask, so...I'm asking.

Dezrah Blinn 1 view 5 comments 0 points Most recent by Dezrah Blinn January 2021
Industry Certification

Daniel LaFauci 1 view 10 comments 0 points Most recent by Ben Coffman January 2021
My 2021 Customer Success Resolutions

Emily Garza 1 view 0 comments 2 points Started by Emily Garza January 2021
General CSM-Program - Gain Grow Retain Open Collab Library

Arnold de la Fuente 2 views 2 comments 0 points Most recent by Erika Villarreal January 2021
Which course is best if I want to become a CSM?

Sofia Padelis 1 view 5 comments 0 points Most recent by Kimberly Bara December 2020
Looking to interview as many CS Recruiters as I can to create a report on what recruiters are lookin

Kevin Mitchell Leonor 1 view 8 comments 0 points Most recent by Erika Villarreal December 2020
Customer Success in Benelux Region

System 1 view 0 comments 0 points Started by System December 2020
Customer Success Renewal Pipeline Management: Research

Lawrence Waldman 1 view 1 comment 0 points Most recent by Steve Bernstein December 2020
Interview flop

Heather Rosefsky 15 views 5 comments 0 points Most recent by Kelly Dziedzic November 2020
Career Transition - Seeking Advice

Cristian Acosta 1 view 4 comments 0 points Most recent by Heather Rosefsky November 2020
Having difficult conversations

Anita Toth 1 view 14 comments 0 points Most recent by Anita Toth November 2020
What is your #1 priority for the first 30 days of 2021?

Jeremy Donaldson 1 view 4 comments 0 points Most recent by Jeremy Donaldson November 2020
Moment of Subscription (and how to get there)

Peter Sajevics 1 view 0 comments 0 points Started by Peter Sajevics November 2020
Is Customer Success the right place to build a career in?

Ratan Mehta 1 view 0 comments 0 points Started by Ratan Mehta November 2020
CSM Career

Paul Rosenbaum 1 view 4 comments 0 points Most recent by Yanira "Janita" Sesniak October 2020
Experienced consultant wanting to break into CSM!

Jennifer Bell 2 views 6 comments 0 points Most recent by Jennifer Bell October 2020
Making the career move into Customer Success

Rachel Jennings 1 view 1 comment 0 points Most recent by Stacie Ward October 2020
CS Training Successes & Impact on CS Metrics Success/Results

Dan Conroy 1 view 2 comments 0 points Most recent by Dana Soza October 2020
Consulting Agreement SOW

Tiffany Morin 12 views 5 comments 0 points Most recent by Jeffrey Kushmerek October 2020

Categories

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130 GGR Cafe
172 CS Conversations
959 CS Operations Conversations
CS Org Conversations
205 CS Technology
648 Customer Journey
274 Digital CS (Engagement Programs)
31 Industry Insights
90 Metrics & Analytics
17 Value Realization
190 Strategy & Planning
15 Future Customer Success Professionals
7 Supporters of Gain Grow Retain
1 Gain Supporters
2 Higher Logic Vanilla
1 Totango
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2 Catalyst
1 ChurnZero
4 Retain Supporters
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17 Welcome to the Community
157 Job Board
173 Customer Success Leadership Community

Upcoming Events

December 7 Leadership Office Hours
When Thursday, December 7 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
December 11 Leadership Office Hours
When Thursday, December 11 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What learn from each other in breakout room discussions talk about Doing More with Less sign up for specific dates or the whole series Expand your network and leave with one new idea to implement…
December 21 Leadership Office Hours
When Thursday, December 21 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…

/* * These styles apply ONLY to the header and footer assets. */ * { padding: 0; margin: 0; box-sizing: border-box; } body { font-family: Gilroy; } .titleBar div[class*="titleBarStyles-bar"] { height: 100px; } img.headerLogo-logo.titleBar-logo { max-height: 72px; } .footer { background: #f5f5f6; color: #555a62; font-size: 14px; line-height: 1.5; padding: 18px 0; } .footer-wrap { padding-left: 18px; padding-right: 18px; max-width: 1236px; margin: 0 auto; } .footer a { color: #0291db; } .footer a:hover { color: #0276b3; } .footer-row { display: flex; flex-wrap: wrap; justify-content: space-between; align-items: center; margin: -3px; } .footer-col { padding: 0 3px; } .footer-col-copyRight { justify-content: flex-start; } .footer-col-logo { justify-content: flex-end; } .footer-col-copyRight, .footer-col-logo { flex: 1; display: flex; } .logo { width: 120px; height: 28px; opacity: 0.6; } @media screen and (max-width: 768px) { .footer-row { display: block; } .footer-col { width: 100%; text-align: center; margin: 6px 0; } .footer-col:first-child { margin-top: 0; } .footer-col:last-child { margin-bottom: 0; } .footer-col-copyRight, .footer-col-logo { justify-content: center; } .logo { margin: 0 auto; } } /*# sourceMappingURL=styles.css.map */