Hi all, Question for people who have pivoted. I have experience that heavily overlaps with CS responsibilities, though no recent CSM title, and the struggle to get a hit from CS applications has been mighty. I recently obtained my level 1 certification to help increase the appeal of my resume. My curiosity is is it wiser…
Hello, What are some processes, systems, or approaches you have found helpful when making a transition to a new company? I have all these ideas in my head of what I want to do, but I don't want to step on anyone's toes, and I don't want to come in and suggest a ton of changes. But without suggesting changes, etc., how can…
Hello, As we're all aware, it's been a tough market out there this year. I am struggling to get my foot in the door and am starting to question if perhaps there is something in my resume, whether format or content itself, that is potentially serving as a blocker. Does anyone in the community know of helpful resources that…
Is anyone here wiling to share a success template? Also, how did you measure that the introduction of a success plan really improved the relationship with the customers? Will you, as of today, till recommend using a SP?
Hi Everyone, I hope that you're doing great! I've worked as an Editor/Proofreader in the advertising and tech industries for the past few years and am looking to transition into Customer Success. I just had 2 questions in case anyone here can lend some advice: 1) Where can I find the best Mentorship opportunities for CS?…
What do you do when you have the wrong person, or persons assigned as the owners of your software? I have had this happen many times. After the sale, the owner delegates, often to someone who had no role in the purchasing decision or real stake in its success. Being told to own it, and actually caring and wanting it to…
I've been thinking through different ways to help people who are looking for CS jobs successfully find their next great company. I'd like to be more helpful than the typical "commenting for reach" on their LI post. If anyone is interested in helping OR has a better idea they'd like to suggest, let me know. One idea I had…
I have recently joined a start-up as a CSM and have around 30 accounts assigned to me. From a business ops POV, CS has been reactive and somewhere couldn't articulate the value or the business growth our customers want to achieve. Now, I got the opportunity to reach out to my customers proactively and I dropped emails to…
Wanted to start a conversation around Customer Success Managers leveraging social selling tactics like frequent posting on LinkedIn. In sales it is heavily encouraged (if not mandatory) to stay active on LinkedIn, not just for prospecting but to stay top of mind to all your connections. If a CSM is connected with their…
Hi there! I've recently joined an early stage start-up as the Customer Success lead. Really looking to connect with folks in the same boat and I was wondering if there are any communities for those who establish CS teams and processes from the ground up? Also, would really appreciate any helpful playbook templates. Thanks!
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