My company is going through a transition where historically our CS org was more of a high-touch consultative program in support of a SaaS application but now going to a more tech-touch true SaaS motio…
Do you have an upskilling strategy for your CSMs? If yes, I’d like to hear your take on how to do it right. Our recent podcasts and webinars all had discussions on how important sales skills are for C…
Hello, I have been a director of Customer Success for multiple years, and I am looking for a VP of Customer Success or even a CCO to be my mentor for career improvement. I am an expert in the SaaS fie…
Hi! Has anyone ever done a post-QBR survey to customers? I'd love to gather customer feedback on the EBRs to see how we can improve them in the future. My thought behind it is wanting to make sure our…
For those who have Customer Onboarding Engineers and Professional Services Consultants: I am very interested in hearing about how your organization approaches assigning resources to new customers. For…
Hey everyone - Looking for some good 'ol fashion brainstorming. I'm going to leverage a feature from Gong (records calls) where we can input expressions that customers say that could highlight potenti…
Hi all! I'm looking to send out some feedback surveys to the front-line users of our product to then share with the key stakeholders in our annual review so that they can better gauge how their teams …
Hey! I am on a Digital Customer Success team (100+ accounts per person) and am helping build out the program. I have a couple of questions: 1) For non-telemetry (no product usage) insights, what sort …
