First Time CSM
Hey GGR community, I'd love some advice!
I discovered customer success a few months ago and I've been avidly researching it ever since. I've worked as a 911 Dispatcher for the last few years but customer success ignited a passion in me that I didn't know I had. I'm so excited to say that I just accepted a CSM position and I start in about a week!
With all of that said, I'm hoping to get some help in any of the following areas, if possible:
π What advice would you give to a first time CSM?
π What do you wish you knew before entering this field? Any crucial lessons learned?
π Are there any resources that have been a game changer for you?
π What has worked best when introducing yourself to a customer for the first time (in order to start building trust, connection, etc)?
π To the managers, what is impressive to see from a new CSM? Additionally, what are mistakes new employees often make?
π Anything else you deem helpful, I'm all ears (:
If you'd like to talk further, send me a message or add me on linkedin: www.linkedin.com/in/kassandracarlisle
Thank you so much!
-Kassandra (Kass)