How to create an escalation process pathways document
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Has anyone built an escalation steps document?
I need to create a document in which I identify risk factors/flags, what's the impact of that flag, how handle it, how we mitigate it and success criteria.
I have searched all over the internet for a template to build off of but most are support focused and not CS.
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Hey @Francisco Oller Garcia - here's a start that I found via Google:
It helps to showcase how you can identify the factors that might create escalations.
Risk playbooks section has some good ideas.