Advice for Service-focused CS department

Will Spence

Hi all, 

Great to be part of this community. I'm looking for some advice/general understanding from anyone who has worked in a CS department that sits in a service-focused company as opposed to a product-focused company?

It'd be useful to know the extent to which you've gotten involved in delivering the service (again, as opposed to advising on the product use), how that has impacted Q/EBRs and the way you report results, and any other tips or general advice you've found in delivering? Have people found this has worked from a CS delivery perspective?

Thanks in advance!