GGR Podcast - Parenting and CS

Heather Wendt

This week, Kristi Faltorusso joins Jay and Jeff to talk through lessons they have learned through parenting that apply to Customer Success.

From guidance through transitions and experiences to coaching through questions, the conversation shows the importance of building strong relationships with our children and how those same skills can apply to relationship building with our customers.

Listen to the Podcast here

What other areas of parenting (or external experiences) have helped you grow as a Customer Success professional?

weems_katrina

This is great!  I always wondered if others thought this way / saw the similarities.
My thought: When you don't hear or see activity from the customer (or the kids) you know something is wrong!

Heather Wendt

@weems_katrina RIGHT?? Truer words were never spoken, I think!