GGR Podcast - The Impact of a CCO on CS

Heather Wendt
Heather Wendt HLAdmin, Member Posts: 321 Gain Grow Retain Staff
GGR Staff 5 Likes First Anniversary 5 Insightfuls

The CCO role can have a tremendous impact on the effectiveness of the CS team, and this week, Wayne McCulloch of WalkMe shares how he created an environment that let his team focus on better serving their customers.

He recognized that the answers were not his to give, but rather created a process and the space for his internal stakeholders to work to not only identify the areas of need but create solutions to overcome them. 

Wayne walks us through the process that has led to some significant improvements, all through empowering his staff.

Listen to the podcast here

1. What is the biggest takeaway you left the podcast with?
2. What ways have you (or your CCO) empowered the CS team to truly serve customers well?


  • Shari Srebnick
    Shari Srebnick Member Posts: 110 Expert
    First Comment First Anniversary Name Dropper
    This was an incredible episode.  Have it bookmarked so I can listen again and take notes!

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