This week, Joel Passen, Co-Founder of Sturdy.ai joins Jeff to talk about data.
What are some of the issues being seen, even in this day of data-driven decisions?
- Data is looking in the past
- Collected data can too often be rear-facing (what has been done, how has the product been utilized) versus forward-facing (what needs to happen to move forward)
- Data is not being utilized
- You likely have data from a variety of sources (website, community, support, emails, LMS, social, etc.) that are not being included in the customer picture
- Data sharing is often manual
- Post-sales teams are often used as a resource to obtain data, but that can pull them away from being customer-facing and doing their job
Joel and Jeff share a number of practical ways companies can move past data issues and into a space where holistic information increases your understanding of customer behaviors in a way that allows stronger impact.
Listen to the Podcast
What are some areas that you see where data needs to be done better?
What are some examples of ways that you have seen data used more effectively?
