Customer Journey vs Customer Experience Mapping Webinar

Heather Wendt
Heather Wendt HLAdmin, Member Posts: 339 Gain Grow Retain Staff
100 Likes Second Anniversary 25 Insightfuls 10 Comments
in GGR Cafe
Webinar Social (5).png

What is the difference between a Customer Journey Map and a Customer Experience Map?

Turns out quite a bit!

Join GGR and @Mike Zahller today at 4pm EST (Tuesday, March 14) to learn more about how adding specific and strategic customer experiences to your map can strengthen your ability to meet the customer needs in a way that is often left to chance otherwise.

Learn more and sign up here

You can watch part 1 here

Tagged:

Leave a Comment

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.

Comment As ...

Categories