This week, we repost a blog from Ashley Harpp sharing the thoughts of Filipe Rufino on CSM retention clinics (aka Internal Hackatons). This is a process to work with internal teams to help mitigate risk prior to renewal. It has the added benefit of encouraging team collaboration.
This step-by-step guide walks you through the value these can bring, along with how to set up the process for success.
What are some ways you work to include other teams in the process of identifying at-risk customers and developing strategies to increase retention before churn occurs?
