GGR Podcast - Making Your CSMs Become Great Change Management Experts

Heather Wendt
Heather Wendt HLAdmin, Member Posts: 315 Gain Grow Retain Staff
GGR Staff 5 Likes First Anniversary 5 Insightfuls
edited April 2023 in GGR Cafe

Are your customers waking up with the goal of using your product more today? The answer is not likely.

This means your CSMs need to be stepping into a more strategic role, focused on adoption.

  • Who needs to be involved?
  • What problems are going to be solved (business challenges)
  • What processes need to be updated with your product included?
  • Where can you integrate with the existing tech stack?

Help reduce the risk inherent in change management by making the process as seamless as possible.

Listen to the Podcast

How are you focusing on change management with your customers?


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