This week, @llitton (Laura Litton) shares some practical strategies to build an effective communication pathway between CS and Product. This relationship is vital in ensuring customer needs are understood and then accounted for as new releases, updates, and add-on's are created, and if this process is not effective, a lot of frustration occurs for everyone, including your customers.
Change can be difficult, especially if a process is in place but is not meeting needs. Laura shares her key takeaways from a similar situation to help as you look at whether your communication process can be improved.
What are some ways you are strengthening the feedback loop between CS and Product to better understand and meet customer needs?
