GGR Podcast - The Vault - 7 Pillars of Customer Success

Heather Wendt
Heather Wendt HLAdmin, Member Posts: 315 Gain Grow Retain Staff
GGR Staff 5 Likes First Anniversary 5 Insightfuls

We brought back a podcast episode from 2021 featuring Wayne McCulloch.

Wayne and Jeff talk about the importance of creating a customer experience that not only involves strong internal processes but is focused on the way your customer defines success.

The customer experience is defined by moments, and each of these moments is owned by different teams/people. Making sure you are working with various teams to delivery a consistent and highly personalized experience that helps customers get to time-to-value quickly is critical.

Link to Podcast

How are you focusing on the moments rather than trying to own the relationship?

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