Growing a Voice of Customer Program
Expert 
Hello, GGR!
I am looking to make our VoC program more substantial and official. We use NPS and CSAT today and capture product feedback in ProductBoard, so some of this is operationalized. I would like to take this a step further.
If you were moving your VoC out of it's early stages into something scalable, what are the key steps you would be thinking about? Any experience/thoughts would be appreciated!
I am looking to make our VoC program more substantial and official. We use NPS and CSAT today and capture product feedback in ProductBoard, so some of this is operationalized. I would like to take this a step further.
If you were moving your VoC out of it's early stages into something scalable, what are the key steps you would be thinking about? Any experience/thoughts would be appreciated!