February 12, 2024 Week in Review

Heather Wendt
Heather Wendt HLAdmin, Member Posts: 285 Gain Grow Retain Staff
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February 12, 2024

Spring is approaching, and that means Customer Success events are gearing up! From smaller, local events like ChurnZero's RYGs to massive conferences like Gainsight's Pulse. GGR is continuing our Live events this year, so be sure to check out how you can make sure to stay in the loop in the Community section below. Networking and learning can be just the stimulant you need to beat the winter doldrums!


🗨️ GGR CS Leadership Office Hours

The GGR Leadership Office Hours are a great way to connect with your peers through conversations about leading CS topics.

Wondering if it is worth it? Here is some feedback from our latest event:

These present a unique opportunity to bounce ideas off other professionals. The format is great, just enough of a start to get us in the right mindset, time for collaboration and close with key takeaways. Thank you for hosting these, I look forward to more!

Our 2024 schedule is now available here, and our next meetup is Thursday, February 22nd.

Be sure to register!


🚀 ChurnZero's NYC RYG Workshop

March 14, 2024 from 12 to 5pm EST

Cost $125 (Seats are limited)

3-Hour Master Class focused on Digital Customer Success

Presenters: @Jeffrey Kushmerek, Ali Cudby, and @Heather Wendt

Event Information



💥 Higher Logic Super Forum 2024

Higher Logic's 14th annual Super Forum returns April 10-12, 2024 to National Harbor (near Washington DC), with two full days of sessions to help you discover the SPARK that connects the dots between community and your customers.

This event is not limited to Higher Logic customers, and will have sessions focused on using community to support 1:many programs, build brand advocates, and drive engagement, all through the power of reaching your customers with the information they need when they need it.

Learn more and register!

Best Practices (Conversations)

Check out some of the great conversations happening on GGR. Click the title to see the full conversation and share your insights!

Enhance my CS Team or Hire More CSMs

@Cody is working through a shift from high-touch to a more tech-touch program and is considering whether it would be better to hire more CSMs or bring in more specific roles such as Analysts, Support Team, or Operations. Have some insights and/or experience to help? Jump into the conversation and share!


How to find a mentor

@Gig76 is looking to take their leadership career even further but is struggling to find mentors in VP or CCO roles. What thoughts to you have for finding someone to connect with in order to help prepare her for next steps?


Post EBR Survey

@Christie Anderson is looking at gathering feedback after EBRs. Any suggestions for questions that will help shape strategy and bring improvement to value?


1st Quarter Introductions

Have you just joined GGR and want to connect? Maybe you have been with us since the beginning, but no longer know who is part of the community. Each quarter, we will open up a space for introductions. Take a moment to join this quarters intros and learn more about your peers!


GGR Live Events

Want to be sure you are in the know about a GGR Live event in your area? Take a moment to complete your profile, especially your state/territory/province. With remote work continuing to be a way of life, it is much harder to identify potential attendees based on your company. This field is private, and will only be used to target messages for meet-ups and events in your area.

It is also a great chance to update your profile information if you have changed roles or jobs!

Learn how here!


Have a GGR story?

Has the GGR community inspired, helped, or impacted you? We would love to hear how! Share your story here.


Now Launched! CS Leaders Group

Are you a CS Leader who has been missing the ability to connect directly with other leaders? GGR hears you and wants to help. In this new group, members are vetted before being allowed to join, ensuring that you 1) know that you are talking directly to peers, and 2) have conversations that are not part of the entire GGR membership (your conversations are private!)

If this is something that you would benefit from, take a moment to fill out a quick form so we can review your request and get you in this private area within GGR! Access the form here.


Contributors Wanted

Did you know almost all of our content is User Generated? That means it comes from people like you who are working in the CS space day in and day out. Are you interested in becoming a contributor? Learn more here.


Office Hours Hosting Spots Available

Have a topic you would like to bring to your peers for discussion and collaboration? Our Leadership Office Hours are a great way to start the conversation, and the good news is, you are spending just a few minutes introducing it to kick off the conversation. Sound interesting? Take a moment to share your interest here.


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