3rd Quarter Introductions
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New space for the new quarter! Make sure you take a moment to 'meet' your peers and introduce yourself. Whether you are a brand new member or one of the original set, this thread is for everyone to help build an understand of who is in this community space with you!
Share a bit about who you are professionally and/or personally so that others can see beyond the name!ο»Ώ
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Q3 lets goβ¦β¦ I have been working in B2B SaaS leadership in CS/CX for over 15 years. My focus is working with customers to drive maximum value by building scalable processes and leveraging automation, digital strategies, and AI integrations. I enjoy defining customer success strategies that align with customer expectations focusing on continuous improvement. Beyond my professional pursuits, I actively engage in multiple customer success communities (like GGR) and in person CS networking groups (like ATLCS). I reside in Atlanta, Georgia, and am an avid rugby player and coach, a novice pickleball player, as well as a fitness and motorcycle enthusiast.
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@Justin Chappell great to learn more about you! Haven't gotten into pickleball yet, but with all the hype, I think it is just a matter of time before I dip my toes into it!! Have definitely played raquetball and tennis, so will be fun to learn how it is different. I come out to the Atlanta area at least once a year to visit my in-lawsβ¦great area and very different from Colorado's lack of humidity :) Looking forward to learning more about you!
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