July 5, 2024 Week in Review

Heather Wendt · July 5

July 5, 2024

As the 3rd quarter kicks off, are you remaining proactive or getting caught up in a reactive state? That is something that seems to be more likely in the 2nd half of the year as we get caught up in the day-to-day fires and unexpected priorities. To avoid this, you can try these strategies:

Recognize when you are in the weeks – this is even more effective when you start to understand why you are there. Are you feeling out of control in other areas so a retreat to something you KNOW you can do helps?

Set boundaries – identify your priorities. Write them down and post them someplace visible. You can even say them out loud. If you are asked to do something that doesn’t align with these, you have a starting point to either say no or figure out how to incorporate it in your schedule.

Delegate – this can be difficult if you are a new leader or have a new team. Start slow and develop the skills of your team for new tasks. Start with one area that can be easily transitioned. Then whenever that task comes up you can offload it quickly and confidently.

Filter – focus on the things that matter to your goals. This prevents you from getting dragged into something out of alignment just because it comes across your plate (‘Shiny!” – Doug the Dog)

Focus on Strategy – what should you accomplish and what should you guide others to accomplish? Knowing this allows you to help get things done in areas that are not ‘yours’ without derailing projects.

How are you ensuring you stay where you need to be? Join the conversation!

Events

🗨️ GGR CS Leadership Office Hours

The GGR Leadership Office Hours are a great way to connect with your peers through conversations about leading CS topics.

Wondering if it is worth it? Here is some feedback from our latest event:

I appreciated the opportunity to connect with a bunch of people interested in CS and how we can improve things for our customers!

Our 2024 schedule is now available here, and our next meetup is Thursday, July 11 and will be led by @Julie Fox.

Be sure to register!

2024 Customer Success Leadership Study

Can you take a few minutes (6, to be precise) to share your experience of budgets, teams, goals, tech stacks, and trends you have seen this year? The more data we have, the more detailed the state of CS this year will be. ChurnZero is launching the 5th annual survey of this kind, and they would like your help!

Link to Survey

Best Practices (Conversations)

Check out some of the great conversations happening on GGR. Click the title to see the full conversation and share your insights!

A Fresh Invitation to Write a Blog for GGR

GGR is a space for our members to share knowledge, and that includes our content! If you have always wanted to write about a topic but didn’t have a space to share it, this is for you! If you already write a blog and would like more eyes on it, we want you! Whatever your situation, if you are writing on topics that are relevant to CS, we would love to spotlight it to our members (all 12k of them!). Simply click this link and fill out the form and we will get back to you and get it scheduled!

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Cost of NRR Increases

Are you seeing a difference in the cost of increasing NRR versus new sales? If so, Andy Chandler is looking for the best way to build models that include the right information. Take a moment and share your ideas!

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Engaging New Clients: Strategies to Get them “Skin in the Game”

It is a common problem. Getting customers to the point of investing in your product AND investing in their own success. Keith P shares some strategies he has used to help and would like to hear what others are doing. Share your successes!

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GGR Job Board

Did you know that GGR has a job board and that there is activity on it? If not, take a moment to check it out here! This is a job board created for CS roles only and gives potential employers an opportunity to review potential candidates based on skill matching. If you haven’t created a profile yet, be sure to jump in and get started! OH! We are also in the process of adding some very cool new opportunities in the coming weeks to help job seekers even more, so stay tuned!

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2nd Quarter Introductions

Our 3rd quarter Introduce Yourself Thread is open! GGR has grown dramatically just in the 2 years I have been here (we have added over 5,200 new members in that time!) and it can be difficult to know who else is in the community.

If you haven't taken time yet to hop on and share a bit about who you are (regardless of how long you have been here), click the link and learn about your peers and share a bit about yourself!

Content

Office Hours Summary

How to Cross-Promote Community and CS Events

We know that events such as Office Hours and Webinars are an important part of scaling your communication, but are you using them to impact customers well beyond the event itself? And how are you building the awareness campaigns to amplify your reach even further? This week @jenny Weigle joined us to talk about how she has helped CS teams move their events into a more impactful program for customers. She even shares a free framework in the slide deck to help. Take a moment to read now!