Office Hours Conversation - CX

User: "Heather Wendt"
Heather Wendt
Gain Grow Retain Staff

This week, @Julie Fox joined the GGR Office Hours to talk about the importance of memorable customer experiences along the entire customer journey. Would love to hear your thoughts on the following:

  1. Clearly CX, is bigger than a single team.... how do you work cross functionally to ensure a consistent experience?
  2. Share examples of memorable experiences throughout the customer journey

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    User: "Heather Wendt"
    Heather Wendt
    Gain Grow Retain Staff
    OP

    @Doug Havlik love that idea! I have seen cookies from Crumbl or other spaces as well.

    User: "Doug Havlik"
    Doug Havlik
    Expert

    Someone in the call, maybe @Julie Fox, mentioned gifting customers. We did that from early on at ThoughtTrace (acquired by Thomson Reuters), sending fudge from Tiff's Treats from the customer success team as the very first step following the close of a net new customer.

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